Concierge

Concierge

We are seeking a professional and personable Concierge to join our team in Trenton and Hamilton. In this role, you will serve as the primary point of contact for guests, providing information, assistance, and personalized services to ensure an exceptional experience. Your local knowledge, problem-solving skills, and dedication to hospitality will be essential. Immediate openings are available, and we offer comprehensive training for all hires.

Job Overview

  • Compensation: $14 per hour
  • Location: Trenton and Hamilton, NJ, United States
  • Job Type: Full-time; On-site
  • Expected Hours: 30-40 per week
  • Experience Level: Entry to Mid-level
  • Application Deadline: January 31, 2025

Key Responsibilities

  • Guest Assistance: Provide guests with information about local attractions, restaurants, and entertainment options.
  • Reservations and Bookings: Assist guests in making reservations for dining, transportation, events, and activities.
  • Problem-Solving: Address and resolve guest concerns promptly and professionally.
  • Communication: Serve as a liaison between guests and hotel departments to ensure seamless service.
  • Event Coordination: Organize and manage special requests or events, including private tours or celebrations.
  • Information Management: Maintain up-to-date knowledge of local events, attractions, and services.
  • Reception Support: Assist the front desk team during busy periods, including check-ins and check-outs.

Qualifications

  • Educational Background: High school diploma or equivalent; additional hospitality training is a plus.
  • Experience: Previous experience in a customer service or hospitality role preferred.
  • Technical Skills: Proficiency in using reservation systems and MS Office Suite.
  • Interpersonal Skills: Exceptional communication and relationship-building abilities.
  • Organizational Skills: Ability to multitask and prioritize effectively in a fast-paced environment.
  • Flexibility: Willingness to work evenings, weekends, and holidays as required.

Preferred Skills

  • Multilingual abilities are highly desirable.
  • Familiarity with local attractions and events.
  • Certification from the International Concierge Institute is a plus.

Schedule

  • Availability to work flexible hours, including weekends and holidays.

Work Location

  • On-site

Join our team to deliver exceptional guest experiences and ensure their stay is memorable and enjoyable.

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